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HomeNewsCanadian NewsMcDonald's Issues Apology Following Global System Outage, Store Shutdowns.

McDonald’s Issues Apology Following Global System Outage, Store Shutdowns.


McDonald’s apologized Friday for a global technological disruption that closed several outlets for hours.

The business stated the disruption was caused by a third-party technology vendor, not cybersecurity. It began about 12 a.m. CDT during a configuration change and was nearly fixed 12 hours later, the Chicago-based business said.

“Our technology must be reliable and stable, and I know how frustrating outages are. In a message, global chief information officer Brian Rice stated, “I understand this impacts you, your restaurant teams, and our customers.”

“What happened today was unusual, and we are working quickly to fix it. The message said, “We appreciate your patience and apologize for any inconvenience.”

The corporation denied that their switch to Google Cloud caused the outage. McDonald’s announced a multi-year cooperation with Google to shift restaurant calculations to the cloud in December. The cooperation speeds up kiosk ordering and helps management optimize manpower.

Japan’s McDonald’s announced on X, previously Twitter, Friday that “operations are temporarily out at many of our stores nationwide,” calling it a “system failure.” The restaurant said on Facebook that a “computer system failure” halted online and self-service kiosk orders in Hong Kong.

Downdetector, an outage tracker, also reported many McDonald’s app issues over several hours.

Some McDonald’s outlets in Bangkok, Milan, and London were open again Friday after the interruption.

A Thai restaurant worker reported the system was down for an hour, preventing online or credit card purchases but enabling cash orders.

In Thailand’s capital, plywood covered a door with a sign stating, “Technicians are updating the system,” while consumers ordered again and paid digitally.

A Milan restaurant employee said that the system was down for two hours, and a professional helped them fix it.

A McDonald’s representative in Denmark stated the “technology failure” was fixed and outlets were operating.

Media reports claimed that Australian to U.K. consumers had trouble ordering, including one who uploaded a photo to X stating a kiosk was unavailable.

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